Frequently Asked Questions

What is MentorChips?

• MentorChips is a simple system described as “Help on tap.”

• It uses small green dots placed in real-world locations to provide instant guidance, information, or actions exactly where they are needed.

• Each green dot links to a specific digital resource such as a short video, a form, a document, or a direct link.

• How does it work?

• MentorChips follows a simple three-step flow:

• Tap. Learn. Task completed.

• A user taps the green dot with their phone.

• Relevant guidance appears instantly.

• The user gains confidence and completes the task.

• No searching, no guessing, no interruptions.

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Do users need to download an app or create an account?

• No.

• There are no apps, no logins, and no accounts required for people using a green dot.

• Everything opens directly in the phone’s browser.

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How do I set up a Green Dot?

• Setup is intentionally simple.

• Remove the backing paper

• Stick the green dot in place

• That’s it

• Once placed, the dot is live and ready to be used.

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Where can Green Dots be used?

• Green Dots are designed for environments where quick, clear information matters. Common use cases include:

• Gyms and fitness facilities

• Care and supported living environments

• Workshops and factory floors

• Retail spaces

• Cafés and hospitality

• Airbnbs and short-term lets

• Outdoor trails, attractions, and venues

• Anywhere someone might hesitate, ask a question, or need reassurance is a good fit.

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Can Green Dots be used outdoors?

• Yes.

• Green Dots are weather-resistant and suitable for outdoor use when installed correctly.

• They are commonly used on outdoor equipment, signage, posts, and trail markers.

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Do I need to film a video to get started?

• No.

• If you do not have time to film a video, you can start with an Action Dot, which links directly to a form, document, or webpage.

• When you’re ready, the same dot can later be updated to include a short video or additional guidance.

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Can a Green Dot be repurposed later?

• Yes.

• Green Dots can be repurposed remotely at any time.

• For a small admin fee, we can update where your dot points without replacing it.

• This means your dots are never wasted and can evolve as your needs change.

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Does this require new screens or equipment?

• No.

• MentorChips adds value without replacing or installing equipment.

• Users simply use their own phones.

• There are no screens, kiosks, tablets, or hardware upgrades required.

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What types of content can a Green Dot show?

• A Green Dot can link to:

• Short instructional videos

• Forms or booking pages

• PDF documents

• External websites

• Donation or payment pages

• The goal is always the same: remove friction at the moment help is needed.

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What are the main benefits for businesses?

• Businesses use MentorChips to:

• Reduce confusion and misuse of equipment

• Improve safety and confidence

• Save staff time by reducing repeated questions

• Support 24-hour or unmanned facilities

• Extend the useful life of existing equipment

• Improve customer and staff experience without added complexity

• It’s a quiet upgrade that pays for itself in time saved.

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Who controls the content?

• You do.

• ​MentorChips does not edit or modify your content.

• You remain fully responsible for what is uploaded and displayed.

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How do I pay?

• Payment is made via invoice.

• Once your invoice has been paid, your Green Dots are prepared and dispatched.

• Digital setup and activation are completed once payment is confirmed.